Terms & Conditions

Last Updated: 9 October 2026

Welcome to Supriva. These Terms & Conditions govern your access to and use of our website, https://supriva.in/, and the purchase of products offered through our online store.

By accessing our website, browsing our products, or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About Supriva

Supriva is an online furniture store offering furniture and home furnishing products designed to enhance comfort, functionality, and the appearance of your living spaces.

Contact Information

• Brand: Supriva
• Website: https://supriva.in/
• Email: superiorpower2018@gmail.com
• Address: Plot No. 3, Habib Garh Road, Mehfooz Garden, Saharanpur, Uttar Pradesh – 247001, India.

For questions regarding these Terms & Conditions, products, or orders, please contact us using the details above.

2. Eligibility to Use Our Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

If you are placing an order on behalf of another person or business, you confirm that you are authorized to do so.

You agree to provide accurate, complete, and current information when placing orders or contacting us.

3. Products and Descriptions

Supriva aims to provide accurate product descriptions, photographs, specifications, dimensions, materials, colors, and prices.

However, slight variations may occur due to screen settings, lighting, photography, natural wood characteristics, upholstery materials, manufacturing processes, or other factors.

Customers should carefully review the product details, dimensions, materials, and other specifications before purchasing.

Product images are provided for illustrative purposes. Accessories, decorative items, cushions, or other objects shown in photographs are included only when explicitly mentioned in the product description.

We reserve the right to correct genuine errors in product descriptions or specifications, subject to applicable law and without unfairly affecting customers who have already placed valid orders.

4. Product Availability

All products are subject to availability.

We reserve the right to update product listings, discontinue products, or modify product specifications when necessary.

If a product becomes unavailable after an order has been placed, we will inform the customer and arrange an appropriate resolution, including a refund where applicable, in accordance with applicable law.

5. Prices, Taxes, and Offers

All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

Prices, promotional offers, and discounts may change from time to time. The applicable price and order details will be displayed during checkout.

Shipping charges, applicable taxes, and other disclosed fees will be presented during checkout where applicable.

We make reasonable efforts to ensure pricing accuracy. If a genuine pricing error is identified, we will contact the customer to resolve the issue in accordance with applicable law before proceeding with any affected order.

Promotional offers may be subject to additional terms, eligibility requirements, and validity periods.

6. Orders and Order Confirmation

When you place an order through our website, you submit a request to purchase the selected products.

An order confirmation email or on-screen confirmation acknowledges receipt of your order. It does not necessarily guarantee dispatch or delivery.

We reserve the right to review orders and, where legally permissible, decline or cancel an order for legitimate reasons, including product unavailability, suspected fraudulent activity, incorrect pricing, payment authorization failure, or delivery restrictions.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded in accordance with applicable law and our refund procedures.

Please ensure that your name, contact number, email address, delivery address, and order details are correct before submitting your order.

7. Payments

Payments must be made using the payment methods made available on our website at checkout.

Orders may be processed after the required payment authorization or confirmation has been received.

Customers must not use unauthorized payment methods, stolen payment credentials, or fraudulent transactions.

If a payment fails, is reversed, or remains unconfirmed, order processing may be delayed until the issue is resolved.

Any applicable refund will be processed according to our Refund and Returns Policy and the requirements of the relevant payment provider.

8. Shipping and Delivery

We aim to deliver orders to the shipping address provided by the customer during checkout.

Delivery availability, shipping charges, estimated delivery times, and applicable restrictions will be communicated through the website, checkout, or order-related communication, as applicable.

Delivery estimates are indicative unless expressly guaranteed. Delays may occur due to logistics providers, weather, transportation disruptions, operational constraints, or other circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and accessible delivery address and a working contact number.

For furniture deliveries, customers should ensure that the delivery location is accessible and that adequate space is available to receive the ordered item.

Any applicable delivery, inspection, installation, or assembly services will be governed by the information provided with the relevant product or order.

Nothing in this section excludes any consumer rights available under applicable law.

9. Returns, Replacements, and Refunds

Returns, replacements, cancellations, and refunds are governed by our separate Refund and Returns Policy, available on our website.

Customers should review that policy before placing an order.

Where permitted by the applicable policy, customers may need to provide the order number, photographs, and a description of the issue to help us assess a return, replacement, or refund request.

Products should be handled carefully and retained with their packaging, accessories, and documentation where reasonably possible.

Any exclusions, time limits, or product-condition requirements will be subject to our published policy and applicable consumer protection law.

Nothing in these Terms & Conditions removes any mandatory rights available to customers under Indian law.

10. Damaged, Defective, or Incorrect Products

Please inspect delivered products as soon as reasonably possible.

If you receive furniture that appears damaged, defective, incomplete, or different from what you ordered, contact us at superiorpower2018@gmail.com with your order number, a description of the issue, and supporting photographs where available.

We will review the complaint and communicate the appropriate resolution in accordance with our Refund and Returns Policy and applicable law.

Reporting an issue promptly helps us investigate delivery or product concerns. However, this request does not restrict any rights that cannot legally be limited.

11. Product Care, Assembly, and Use

Customers are responsible for following the care, cleaning, assembly, installation, and usage instructions provided with a product, where applicable.

Furniture should be used for its intended purpose and within any stated weight, load, or safety limits.

Customers should take reasonable precautions when assembling or moving furniture, including securing components properly and avoiding unsafe use.

Damage resulting from misuse, unauthorized modification, improper assembly, neglect, or failure to follow product instructions may affect eligibility for a voluntary warranty or other remedy, subject to applicable law.

12. Warranty and After-Sales Support

Any manufacturer warranty, seller warranty, or other product-specific warranty will apply only as described in the relevant product listing or accompanying warranty documentation.

Warranty coverage, duration, exclusions, and claim procedures may differ by product.

Unless expressly stated, no additional commercial warranty should be assumed merely because a product is sold through our website.

Nothing in this section excludes statutory rights, guarantees, or remedies that apply under Indian law.

13. Cancellations

Order cancellation requests should be submitted to our customer support email as soon as possible, with the relevant order number.

Cancellation eligibility may depend on the order’s processing, dispatch, and delivery status and the terms of our Refund and Returns Policy.

Where an order cannot be cancelled because it has already been dispatched or delivered, the customer may need to follow the applicable return procedure.

Any cancellation charges or deductions, if applicable, must be disclosed and permitted under applicable law and the relevant policy.

14. User Accounts and Website Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

You agree to notify us promptly if you suspect unauthorized access to your account.

You must not attempt to disrupt our website, introduce malicious software, gain unauthorized access to systems, misuse payment functionality, or interfere with other customers’ use of our services.

We may restrict access to an account where reasonably necessary to investigate suspected fraud, security risks, or violations of these Terms, subject to applicable law.

15. Intellectual Property

Unless otherwise stated, website content, including text, product descriptions, logos, graphics, photographs, branding, page designs, and other original materials, is owned by or licensed to Supriva or the relevant rights holder.

You may browse the website and use its content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, republish, or commercially exploit website content without prior authorization from the relevant rights holder, except where permitted by law.

Product names, trademarks, and third-party materials remain the property of their respective owners.

16. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, analytics tools, or external websites.

Such services may operate under their own terms and privacy policies.

We are not responsible for the independent content or practices of third-party websites, except to the extent responsibility cannot be excluded under applicable law.

The inclusion of a third-party link does not necessarily constitute an endorsement of that service.

17. Privacy and Personal Information

Personal information submitted during account registration, checkout, or customer support interactions will be handled in accordance with our Privacy Policy and applicable Indian data protection laws.

Information may be used as necessary to process orders, arrange deliveries, provide customer support, prevent fraud, meet legal obligations, and perform other disclosed purposes.

Please review our Privacy Policy for details about information collection, use, sharing, retention, and applicable privacy rights.

18. Limitation of Liability

To the extent permitted by applicable law, Supriva will not be responsible for indirect or consequential losses arising from the use of the website where such exclusion is legally permissible.

We do not guarantee uninterrupted, error-free, or continuously available website access.

Nothing in these Terms & Conditions excludes or limits liability for fraud, wilful misconduct, or any liability that cannot legally be excluded or limited. Nothing restricts statutory consumer rights or remedies.

Where a website interruption, technical issue, or other event affects an order, we will address the matter in accordance with applicable law and the relevant order terms.

19. Events Beyond Our Reasonable Control

We will not be considered in breach of these Terms solely because performance is delayed by circumstances beyond our reasonable control, such as natural disasters, severe weather, transport disruptions, government restrictions, or major technical or infrastructure failures.

We will take reasonable steps to communicate material delays and address affected orders.

This section does not remove any mandatory obligations or customer remedies under applicable law.

20. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, website functionality, business practices, or legal requirements.

The revised version will be published on this page with an updated revision date.

Changes will apply prospectively, subject to applicable law and any rights or obligations already established under an existing order.

We encourage customers to review this page periodically.

21. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India.

Any disputes relating to purchases or use of the website will be addressed in accordance with applicable Indian law and the dispute-resolution mechanisms available to the parties.

Nothing in these Terms prevents consumers from approaching a competent consumer dispute redressal authority or exercising any other statutory rights available to them.

Any court proceedings will be subject to the applicable rules governing jurisdiction.

22. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A failure to enforce a provision on one occasion does not necessarily waive the right to enforce it later.

23. Contact Us

If you have questions about these Terms & Conditions, an order, a product, or a complaint, please contact us:

Supriva – The Premium

Website: https://supriva.in/

Email: superiorpower2018@gmail.com

Address: Plot No. 3, Habib Garh Road, Mehfooz Garden, Saharanpur, Uttar Pradesh – 247001, India.

Please include your order number when contacting us about an existing purchase so that we can assist you more efficiently.

Thank you for choosing Supriva. We appreciate your trust and the opportunity to serve your furniture and home-living needs.